Atris CarePack
IT that just works, so your team can just work.
CarePack, the managed IT services brand of Atris Technology, has been running IT operations for businesses of every size since 1996 — help desk, security, networks, and backups, fully managed by a team that treats your infrastructure like it's their own.
Live infrastructure health
One partner for everything IT.
From the help desk ticket your team files at 9am to the security log flagged at 2am, our specialists cover the full stack — so you're not juggling vendors.
Help Desk & Desktop Support
Fast, friendly support for end users at every experience level — Office, OS issues, printing, email, and hardware, resolved quickly.
Endpoint & Malware Protection
Layered antivirus, anti-spyware, and device control across every laptop, desktop, and mobile endpoint, managed from one console.
Proactive Systems Monitoring
Round-the-clock monitoring of your servers, network, and critical applications, with alerts before small issues become outages.
Patch & Update Management
Automated scanning, deployment, and audit trails for security patches across Microsoft and popular third-party applications.
Email Security & Hosting
Policy-based encryption, spam and phishing filtering, plus fully hosted business email with mobile sync built in.
SIEM & Log Monitoring
Real-time correlation of security events across your network, with offsite log archival so incidents can't be hidden or altered.
Vulnerability Assessments
Internal and external penetration testing that gives you a hacker's-eye view of your network, plus a plan to close the gaps.
Backup & Business Continuity
Monitored, verified backups so a lost laptop, failed drive, or ransomware attack never means lost data.
Network Management
User accounts, password resets, group policy, and the everyday network administration that keeps things running smoothly.
Pick the level of coverage you need.
Two tiers, one team. Start with core coverage and layer on hands-on support as you grow.
CarePack Core
Core managed services for steady, secure operations.
- ✓ Network maintenance & administration
- ✓ Security & log monitoring
- ✓ Application management
- ✓ Security patch management
- ✓ Hardware & software change tracking
- ✓ Virus & spyware protection
- ✓ Backup monitoring
- ✓ Email security & anti-phishing
- ✓ 24x7 Security Operations Center
- ✓ Security awareness training
CarePack Plus
Everything in CarePack Core, plus hands-on support when you need people on the ground.
- ✓ Everything in CarePack Core
- ✓ Full help desk support
- ✓ Remote-control troubleshooting
- ✓ Onsite support for projects & upgrades
- ✓ Priority response times
- ✓ Dedicated technical relationship
Enterprise-grade IT, without the enterprise headcount.
You get the security posture and responsiveness of a full internal IT department, at a fraction of the cost of hiring one.
Decades of hands-on experience
Since 1996, our specialists have supported everything from ten-workstation offices to thousand-node networks.
Security-first, by default
We apply best practices born in highly regulated industries to every client — so your data stays protected whether or not you're required to.
One team, full accountability
No finger-pointing between vendors. One partner covers your help desk, network, security, and backups.
Scales as you grow
Add users, locations, or services without re-architecting your support model.
Clients coast to coast, headquartered in Gainesville, FL.
From the Pacific Northwest to New England, Atris helps businesses nationwide. The star marks our home base.
Built for growing businesses, not just banks.
Wherever you operate, Atris adapts our managed services to fit your compliance needs and day-to-day reality.
Common questions about managed IT.
What's included in CarePack's managed IT services?
Every plan covers help desk and desktop support, network management, proactive systems monitoring, security patch management, endpoint and malware protection, email security and anti-phishing, backup monitoring, and application management — all from one team instead of multiple vendors.
What's the difference between CarePack Core and CarePack Plus?
CarePack Core covers the core managed services: network maintenance, security and log monitoring, patch management, backup monitoring, email security and anti-phishing, 24x7 Security Operations Center coverage, and security awareness training. CarePack Plus adds full help desk support, remote-control troubleshooting, onsite support for projects and upgrades, and priority response times.
How is managed IT pricing calculated?
Pricing is based on your device counts — workstations, physical servers, and the number of locations you need covered — under either the CarePack Core or CarePack Plus plan. Use the price calculator behind the "Get a Quote" button for an instant estimate, then contact us for an exact quote.
Do you only work with banks and financial institutions?
No. While Atris Technology, CarePack's parent company, has deep roots supporting financial institutions since 1996, CarePack's managed IT services support growing businesses of any kind — professional services, healthcare, retail and hospitality, manufacturing, nonprofits, and real estate among them.
How fast is CarePack's support response time?
Our infrastructure is monitored 24/7, with an average help desk response time under 15 minutes and average infrastructure uptime of 99.9% across managed clients.
How long has the team behind CarePack been in business?
CarePack is the managed-services brand of Atris Technology, which has been managing IT operations for businesses since 1996, supporting environments from ten-workstation offices to thousand-node networks nationwide.
How is pricing calculated for custom or complex IT projects?
Custom and complex environments — multiple offices, specialized compliance needs, unique integrations — may fall outside our standard per-device pricing. For a deeper look at how IT support pricing works across different models, read our guide to IT support pricing, then contact us for a tailored quote.
Let's take IT off your plate.
Tell us about your environment and we'll put together a straightforward plan and quote — no pressure, no jargon.
We're here to help.
Office
7515 West University Ave, Gainesville, FL 32607
Call Us
(352) 331-3100 | (800) 393-1079
sales@atris.com
Support Hours
24/7 monitoring · Help desk available extended business hours
Ready to talk?
Head over to our contact page on atris.com — home of Atris Technology, CarePack's parent company — and a specialist will follow up with you shortly.
Get in Touch via atris.com